Return and Refund Policy

OVERVIEW

At RAJENDRASONS, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help. Please review our return policy below to ensure a smooth return process.

We attempt to make sure that each transaction that you have with us is flawless. Hence, we take great care in adhering to the highest quality standards.

Shipping charges will be borne by the customers if the parcel gets returned more than 2 times. No excuses will be entertained.

We therefore follow a "no return / exchange" policy.

DAMAGE/DEFECTIVE/WRONG SUPPLY OF PRODUCTS

We encourage our customers to check the ordered items and quantity in the receipt, before accepting the shipment from the logistic service provider.

If there is any discrepancy found, or damage to the package is noticed, please leave an appropriate comment on the receipt of the logistic service provider before accepting the delivery of the items.

If the item is with a manufacturing defect or a wrong item has been received, please call us on 9810467004 within 2 hours of receiving the items. Your should provide comprehensive details alongside pictures of the defects/grievances of the item delivered to you. The Customer Support Team shall look into the matter and get in touch with you as soon as possible. They shall get the product corrected at the earliest.

Our Quality Check team will confirm the manufacturing defects, after which our team will email or contact you for the essential action. Please make certain that the product that you return is fresh, unworn and the original tags are undamaged.

ELIGIBILITY FOR RETURNS

To be eligible for a return, the following conditions must be met:

PRODUCT LABELS MUST BE INTACT
PRODUCT SHOULD BE IN THE ORIGINAL CONDITION
PRODUCT SHOULD BE IN THE ORIGINAL PACKAGING
PRODUCT SHOULD NOT BE DAMAGED OR ALTERED IN ANY WAY
PRODUCT SHOULD NOT BE USED
THE RETURN REQUEST MUST BE MADE WITHIN 1 DAY OF RECEIVING THE PRODUCT

RETURN PROCESS

To initiate a return, please follow these steps:

Contact our customer service team at 9810467004 within 24 HOURS of receiving your order to request a return authorization.
Once your return is authorized, you will receive instructions on how to ship the item back to us.
You are responsible for covering the cost of return shipping unless the item was damaged or defective upon arrival.

Please note that we must receive your returned item within 48 HOURS of return authorization.

REFUNDS

Once we receive your returned item, we will inspect it to ensure it meets our return conditions. If your return is approved, a refund will be processed to your original payment method within 7 DAYS.

Please note that shipping costs are non-refundable unless the return is due to a mistake on our part (e.g., damaged, defective, or incorrect item).

Refunds may take 7 DAYS to appear in your account, depending on your payment provider.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at 9810467004. Exchanges are subject to availability.

NON-RETURNABLE ITEMS

Certain items are non-returnable. These include:

Sale or clearance items (unless defective or damaged)
Items that have been used, washed, or altered in any way
Products without original packaging
Products with missing or altered tags

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received and approved, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift or the gift giver had the order shipped to themselves, the refund will be issued to the gift giver.

CANCELLATION POLICY

No cancellations will be accepted when the order is placed.

CONTACT US

For any questions regarding returns or exchanges, please contact our customer service team at 9810467004 . We are here to assist you and ensure your satisfaction.

Thank you for shopping with RAJENDRASONS!